These Terms of Use govern your relationship with Slaeb when you create an account, subscribe to a plan or use any module of our platform. Please read them carefully by signing up or using the service, you agree to be bound by them.
By creating an account on Slaeb, subscribing to any plan, or using any module of the platform, you (“you”, “the Customer”) confirm that you have read, understood and agree to be legally bound by these Terms of Use. If you do not agree, you must not use the service.
If you are using Slaeb on behalf of an organisation, you represent that you are authorised to bind that organisation to these terms. In that case, “you” refers to that organisation.
Slaeb is a modular, AI-powered Software-as-a-Service (SaaS) business management platform designed for small and medium enterprises (SMEs). The current modules include:
We continuously improve the platform and may add, modify or retire features. Material changes affecting your plan will be communicated in advance.
To use Slaeb, you must create an account and provide accurate, complete information. You are responsible for:
You agree to use Slaeb only for lawful business purposes. You must not:
Slaeb is offered on a subscription basis. Current plans, modules and pricing are described on the Pricing page. Prices are exclusive of VAT or any equivalent tax, which is added at checkout based on your billing country.
You can choose monthly or annual billing. Annual plans are billed upfront and offer a discount compared to monthly. Each subscription renews automatically for successive periods unless cancelled before the renewal date.
Payment is processed via our PCI-compliant payment provider. By providing payment details, you authorise us to charge the applicable fees on each billing date. If payment fails, we may suspend access until the issue is resolved.
Subscription fees are non-refundable except where required by mandatory law. If you cancel an annual plan mid-term, you retain access until the end of the paid period, but are not entitled to a partial refund.
We may change renewal pricing with at least 30 days’ notice by email. If you do not accept the new pricing, you may cancel before the renewal date.
We may offer free trials, early-access programmes or founding-member pricing for limited periods. Trial accounts:
Early-access pricing, when offered, is locked for the period explicitly stated in your offer (e.g. “founding member pricing locked for life”).
All intellectual property in the Slaeb platform — software, code, design, logos, trademarks, content, documentation — is owned by Slaeb B.V. or its licensors and protected by international law. We grant you a non-exclusive, non-transferable, revocable licence to use the platform for the duration of your subscription, solely for your internal business purposes.
You retain all ownership of the data, content and files you upload into Slaeb (“Customer Data”). By uploading content, you grant us a limited licence to host, process, transmit and back up that content solely as needed to deliver the service.
If you send us suggestions, ideas, or feedback, you grant us a perpetual, royalty-free, worldwide licence to use them without restriction, including for the purpose of improving the platform.
You are responsible for the legality of the data you upload and for ensuring you have the rights and consents needed to process it. Slaeb processes Customer Data as a data processor under the terms of our Data Processing Agreement and our Privacy Policy.
You may export your data at any time during the subscription. After termination, your data is retained for 30 days for retrieval, then permanently deleted (except where retention is legally required).
Slaeb integrates with third-party services such as WhatsApp Business (via Twilio), Stripe, email providers and optional AI providers. Your use of these integrations is also subject to the terms of those third parties. We are not responsible for the availability, content or practices of third-party services.
We target 99.5% monthly uptime for the platform. We may schedule maintenance windows — we aim to announce them at least 24 hours in advance via email or in-app notification.
Support is provided in English and French during business hours (Monday to Friday, 9am–6pm Paris time and 9am–5pm UK time), with response times depending on your plan. Enterprise plans may include a dedicated SLA.
You can cancel your subscription at any time from your account settings or by emailing info@slaeb.com. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account if:
Upon termination, your right to access the platform ends. You can export your data within 30 days, after which it is permanently deleted. Any provisions that by nature survive termination (IP, liability, governing law) continue to apply.
To the maximum extent permitted by law, Slaeb is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement.
We do not warrant that the platform will be uninterrupted, error-free, or that all defects will be corrected, nor that AI-generated outputs will always be accurate or appropriate for your context.
To the maximum extent permitted by law:
Nothing in these terms limits liability that cannot be excluded by law (e.g. fraud, gross negligence, death or personal injury caused by negligence).
You agree to indemnify and hold Slaeb harmless from any claim, damage or liability arising out of your violation of these terms, your misuse of the platform, your Customer Data, or your violation of any third-party right or applicable law.
Slaeb operates internationally. The governing law and competent courts depend on your billing country:
French law applies. Courts of Paris have exclusive jurisdiction, subject to mandatory consumer protection rules.
English law applies. Courts of England and Wales have exclusive jurisdiction.
Laws of the State of Delaware apply, without regard to conflict of laws principles. Disputes are subject to binding arbitration where permitted.
Laws of the Netherlands apply. Courts of Amsterdam have exclusive jurisdiction, unless local mandatory law provides otherwise.
Before bringing any formal legal action, both parties agree to attempt to resolve the dispute in good faith through written notice and a 30-day negotiation period.
We may update these Terms of Use to reflect changes in our service, the law or our practices. We will notify you of material changes at least 30 days in advance by email and by posting the updated version on this page. Continued use of the platform after the effective date constitutes acceptance.
Questions about these terms? We’re happy to help.
We aim to respond within 5 business days.
